Thank you for shopping at HIFONA operated by Hifona Lanka pvt ltd.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hifona Lanka pvt ltd, 418b2 , Galahitiyawa, Ganemulla,Sri Lanka.
- Service refers to the Website.
- Website refers to HIFONA, accessible from https://www.hifona.com
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Non-Refundable Customized Lanterns:
We do not offer refunds or returns on custom printed paper lanterns once the customer's final approval has been received and the lanterns have entered the production process. This is because the customization process involves individualized designs, colors, and artwork, making the lanterns unsuitable for resale to other customers.
Printing:
Before printing the custom lanterns, we require the customer to carefully review and approve the final design. It is essential to thoroughly check for any errors or discrepancies in the design during this approval stage. Once approval is given, the design is considered final, and no changes or refunds can be made.
Damaged or Defective Items:
In the unlikely event that your custom printed lanterns arrive damaged or defective, please contact our customer support team within 48 hours of receiving the order. We will require photographic evidence of the issue to assess the situation. Upon verification, we will either issue a replacement for the damaged lanterns or provide a refund for the defective items.
If we ask the customer for a higher print quality, we will change the paper material. Sometimes the paper may have very tiny cracks during gluing.
Please note that we cannot take responsibility for damage during shipping. Since these are paper lanterns, there is a possibility of damage during shipping.We ship with padding to prevent damage as much as possible.
Order Cancellation:
If you need to cancel your custom lantern order, please notify us as soon as possible. Order cancellations can only be accepted if the production process has not yet begun. If printing has already started, we regret that we cannot cancel the order or issue a refund.
Shipping Costs:
Shipping costs associated with the initial order are non-refundable. If a refund is approved for damaged or defective items, the cost of shipping for the replacement items will be covered by HIFONA.
Refund Processing:
Refunds for eligible cases will be processed within 14 days after the approval of the refund. The refund will be issued using the same payment method used for the original purchase.
By placing an order for our custom printed paper lanterns, you acknowledge and agree to the terms and conditions of this refund policy.
If you have any questions or concerns regarding this policy, please don't hesitate to contact our customer support team at HIFONA. We are here to assist you and ensure your satisfaction with our products and services.
Conditions for Returns
In order for the Goods to be eligible for a return because of shipping delay, then please make sure that:
- The Goods were purchased in the last 45 days
- The Goods are in the original packaging.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Hifona Lanka (PVT) Ltd. 418b2, Galahitiyawa, Ganemulla, Sri Lanka
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@hifona.com